OUR INTEGRATED MANAGEMENT SYSTEM (IMS) POLICY

(At Herona Community  Hospital, we are dedicated to setting the gold standard in healthcare, relentlessly adapting to meet the ever-evolving needs of our community we specialize in delivering world-class critical care and comprehensive medical  services complemented by a comprehensive suite of medical solutions.

This shall be achieved through:

• Top management leadership commitment to the development, implementation, maintenance, and continual improvement of the systems.
• Ensuring customer satisfaction by understanding interested parties’ requirements, needs and expectations.
• Promoting and protecting the health and safety of workers, customers, contractors, and other members of the public within our work environment using our accident and incident prevention mechanism.
• Managing environmental aspects of all hospital operations to prevent pollution, reduce energy consumption, and implement improvement initiatives to reduce waste and its proper disposal.
• Ensuring that all departments within the hospital set Integrated Management System objectives and monitor them though Key Performance Indicators.
• Attracting and retaining highly skilled workers by delivering Continuous Professional Development programs, training and awareness and team building activities for workers. Thus enabling them to conduct their activities in an efficient, effective, safe and environmentally responsible manner that focuses on the requirements of key interested parties and the applicable laws.
• Communicating all Quality, Health and Safety and Environmental concerns with all interested parties to ensure compliance with the requirements  through the hospital website, intranet, physical display within the organizational premises and all other available means.
• Complying with relevant Ugandan statutory, legislative, regulatory, and contractual requirements of all interested parties.
• A commitment to consultation and participation of workers, and their representatives.
• All aspects of the Integrated Management System framework will be reviewed annually through management review meetings and the outcomes will be communicated to all interested parties.

Herona community hospital   will undertake to ensure that the IMS is implemented, monitored, and controlled by a dedicated team and will take all necessary measures to achieve our objectives and communicate the IMS performance to all interested parties